Updated September 2018.
We value your business and we know your privacy is important to you. Accordingly, we have implemented this Privacy Notice to inform you of the information that we collect from you when you visit this website, what we do with it and how you can exercise your privacy rights.
Who is Natalie Holland?
Natalie Holland is a figurative artists, acting as a sole trader, who supplies high quality commissioned portraits to art collectors, or commercial art works on sale on this website.
What Personal Information Do We Collect:
Information you provide:
Certain parts of this Website may ask you to provide personal information voluntarily: for example, we ask you to provide your name, contact details and payment details in order to purchase a product from this site or your email address to sign up to receive a newsletter and/or to submit enquiries to us.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Information that we collect automatically
When you visit this website, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, browser-type, the URL of the previous web site you visited, your ISP, operating system and other technical information. We may also collect information about how your device has interacted with this Website, including the pages accessed and links clicked.
Collecting this information enables us to better diagnose problems with our server and to administer this Website, as well as understand the visitors who come to this Website, where they come from, and what content is of interest to them.
This information aids us in developing the design and layout of the Website. Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading 'Cookies and similar tracking technology'.
How Do We Use Your Personal Information
Under no circumstances do we rent, trade or share your address or e-mail address with any other company for their marketing purposes. We may use the information we collect through our Website for a number of reasons, including to:
provide, operate, optimize and maintain the Website and our products and services;
process, fulfill and provide updates on orders;
where it is in accordance with your preferences send you marketing communications we think you'll find valuable, and if you take advantage of special offers made by our marketing partners, send your details to our marketing partners (with your consent);
provide customer support, deal with your online enquiries and requests, and to provide you with information and access to resources or services that you have requested from us;
to improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes. You may, from time to time, receive information (including by email or postal mail) from us about new features, new services and special offers we think you'll find valuable;
improve the layout, navigation and content of our Website;
identify any server problems or other IT or network issues;
compile aggregated statistics about customer traffic patterns and site usage to better understand the preferences of our visitors; and
carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients.
We will only process personal information in ways that are compatible with the purpose we collected it for, or for the purposes you later authorize. Before we use your personal information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt-out.
Who We Share Information With
We may share and disclose your personal information to other third parties in the following circumstances:
To vendors and other third party service providers who require access to your personal information to assist in the provision of the Website, our products and services, and other business-related functions. For example, we partner with one or more credit card processing companies to assist us in processing your payment. We partner with third parties that offer credit checks services that review credit worthiness of certain users to manage our risk and help us to avoid sending out orders to users that cannot afford to pay. We may also work with third party service providers to assist us providing targeted email campaigns, assemble and prepare personalized offers and/or make particular product or purchase recommendations. However, those companies do not retain, share, store, or use personal information for any secondary purposes.
We may also disclose your information to third parties: (a) where required by law or regulatory requirement, court order or other judicial authorization, (b) in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements; (c) in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business; (d) to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with the Website or our services; (f) to protect the vital interests of an individual.
To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
To any other person with your consent.
Legal Basis for Processing Your Personal Information (EEA visitors/customers only)
If you are a visitor/customer located in the European Economic Area ("EEA"), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests, we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the 'How to Get in Touch'.
Cookies and similar tracking technology
Like all e-commerce web sites, we use 'cookies'. Cookies are bits of information that are stored on your computer by your web browser. Although our cookies don't store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience.
Whether you want your web browser to accept cookies or not is up to you. The 'Help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on our Website. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services.
This anonymous information is collected by a pixel tag, which is industry standard technology used by most major web sites. No personal information is collected or used in this process. They do not know your name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.
You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website by clicking here.
To find out more about the cookies that we serve and how to manage your cookie opt-outs, click here.
International data transfers
Your personal information may be stored and processed by us in any country where we engage service providers, and your personal information may therefore be transferred to countries outside of your country of residence, including the U.S., which may have different data protection rules to those of your country. Where we do so, our collection, storage and use of your personal information will be in accordance with the purposes set out in this Notice.
It is unlikely that we may transfer your personal and non-personal information for storage in the U.S.
EU-U.S. and Swiss-US Privacy Shield
In the unlikely event of transferring any personal information from the EEA and Switzerland to the U.S., we fully adhere to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce. We are committed to apply the Privacy Shield Principles to all personal information it processes in reliance on the Shield.
For the purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.
For more information about the Privacy Shield, and to view Art.com, Inc.'s certification, see the U.S. Department of Commerce’s Privacy Shield website located at: https://www.privacyshield.gov
If we received your personal information in the U.S. and subsequently transfers it to a third-party agent or service provider for processing, and such third party agent or service provider processes your personal information in a manner inconsistent with the Privacy Shield Principles, Art.com, Inc. remains responsible under the Privacy Shield unless we can prove we are not responsible for the event giving rise to the damage.
You can direct any questions or complaints about the use or disclosure of your personal information to us by referring to the 'How To get in Touch' section on this page. We will investigate and resolve any complaints or disputes regarding the use of personal information within forty-five (45) days of receiving your complaint.
We are further committed to cooperate and comply with the panel of European data protection authorities (EU DPAs) and the Swiss Federal Data Protection and Information Commissioner (Swiss FDPIC) in the resolution of any Privacy Shield complaints. If you have an unresolved Privacy Shield complaint that we have not addressed satisfactorily, please contact your local EU DPA or the Swiss FDPIC, as applicable. The contact details of the EU DPAs can be found here.
You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances. To find out more about the Privacy Shield's binding arbitration scheme please see https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
For information on how to request access, rectification or deletion of your personal information if it is inaccurate or processed in violation of the Privacy Shield, see Section 10 below on "Your data protection rights".
How we protect your information
The security of your personal information is very important to us.
When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). For purchases made online with credit cards, we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or 3-digit security codes.
We use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security.
Your data protection rights & choices
You have the following rights:
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under 'How to Get in Touch' heading below.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you. Alternatively, please contact us at firstname.lastname@example.org. Please include your complete name, e-mail address and mailing address.
Note that it may take up to three business days to remove you from our marketing lists and after this point you may still receive customer service related communications from us.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
How we link to other websites
Our Website contains links to websites, third party plug-ins (such as social media sharing buttons) operated by other companies. We are not responsible for the privacy practices of such other websites. We encourage you to be aware when they leave our site and to read the privacy notices of such other websites. This Notice applies solely to information collected by our Website.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Notice unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Our services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.
How to Get in Touch
Any questions regarding this policy and our privacy practices should be sent by email to email@example.com or by writing to Natalie Holland, 18B Arkwright Road, NW3 6BG.